The AI customer platform for WhatsApp, Messenger & Instagram
Unify every customer conversation, run your CRM and pipelines, and let AI handle the busywork — from one platform your whole team shares.
Built on the official Meta WhatsApp, Messenger & Instagram APIs
Every channel, one inbox
WhatsApp, Messenger, Instagram DMs and post comments — answered by one team, in one place, with full context on every customer.
AI that does the work
Draft replies, summarise threads, or hand off entire conversations to a configurable AI Assistant — with budgets, tool controls and human hand-off.
Built for your industry
Dedicated workspaces for five industries today, with nine more verticals on the way — the CRM speaks your language.
Everything you need
One platform, from first message to closed deal
1 CRM brings your conversations, customers, campaigns and automation together — so nothing lives in a separate tool or someone's personal phone.
Omnichannel messaging
WhatsApp, Messenger & Instagram — one platform
Connect WhatsApp, Facebook Messenger, Instagram and your website chat widget, and reply to every DM, story reply and web chat from a single, channel-aware inbox.
Learn moreShared team inbox
Realtime, collaborative, presence-aware
A collaborative inbox with live updates, teammate presence, per-conversation assignment and unread tracking — no message slips through.
Learn moreContacts & CRM
One clean record per customer
Tags, custom fields, notes and CSV import with automatic phone-number deduplication — so every customer is one record, not five.
Learn moreDeal pipelines
Kanban sales tracking that speaks your language
Track opportunities on visual Kanban pipelines with custom stages, values, assignees and your own currency.
Learn moreBroadcasts
Template campaigns with delivery you can see
Send approved WhatsApp template campaigns to targeted segments and track sent → delivered → read → replied per recipient.
Learn moreAutomations & chatbot flows
From simple triggers to full visual chatbots
Automate replies and workflows with trigger-and-step automations, or build full interactive chatbots on a visual flow canvas.
Learn moreAI copilot & assistant
Assistive today, autonomous when you're ready
Draft replies, summarise threads, chat with your CRM data, and — when you're ready — let a configurable AI Assistant handle conversations with guardrails.
Learn moreDeveloper API & platform
Extend it, integrate it, self-host it
A scoped public REST API, granular team roles, encrypted secrets and multi-tenant isolation — built for teams that want to integrate and operate at scale.
Learn moreMade for your business
Purpose-built for the way you work
From property viewings to rental bookings, 1 CRM adapts to your industry — and we're adding more verticals every month.
Real estate
Turn every enquiry into a viewing
Property enquiries come in on WhatsApp and Instagram at all hours. 1 CRM captures each one, qualifies it, books the viewing and keeps every client warm through to close — with a listings workspace built for agencies.
ExploreCar rental
Book more rentals, chase fewer returns
From first enquiry to keys-back, 1 CRM runs your rental desk: a fleet workspace, a bookings calendar with a double-booking guard, and automated pickup, return and overdue reminders — all over the channels renters actually use.
ExploreTravel & tours
Turn trip enquiries into booked itineraries
Travellers ask a hundred questions before they book. 1 CRM keeps every enquiry organised, answers the repetitive ones automatically, and moves each traveller smoothly from first message to confirmed itinerary.
ExploreAesthetics clinics
Fill your appointment book, reduce no-shows
Beauty and aesthetics clients book, reschedule and ask questions over DM. 1 CRM turns those messages into booked appointments, sends the reminders that cut no-shows, and keeps every client's history close.
ExploreBeauty parlours & salons
A fuller book, happier regulars
Your clients book and rebook over DM. 1 CRM turns those messages into appointments, cuts no-shows with reminders, and keeps regulars coming back.
ExploreVisa & immigration
Guide applicants through every step
Visa journeys are long, document-heavy and anxious. 1 CRM keeps each applicant's status, documents and next steps in one place, and automates the reminders that keep applications moving.
ExploreQuestions
Frequently asked
Ready to answer every customer in one place?
Bring WhatsApp, Messenger and Instagram together with AI that actually helps. Talk to us and we'll get you set up.