AI assistant for WhatsApp, Instagram and Messenger
It answers from your own prices, hours and rules, in the customer's language. It books, labels the lead and moves the deal. When something needs a person, or your approval, it stops and asks.
- English, Urdu, Roman Urdu
- Voice notes in and out
- Works with Anthropic, OpenAI and Google models
One request, start to finish
A customer asks to move her appointment at 22:14
01: IT SPEAKS LIKE YOUR CUSTOMERS
Voice notes, photos and Roman Urdu are normal here
A lot of enquiries arrive as a 40-second voice note or a photo of the problem. The assistant hears the voice note and writes it out word for word, so your team can read it later and search it. It looks at a photo and describes it. Then it replies in the language the customer used: English, Urdu or Roman Urdu.
You can also have voice notes written out and photos described when the assistant is switched off, at night or on a chat your team is handling. Your team reads the note instead of playing it, and the assistant has the context if it picks the chat up later.
Voice replies, when the customer wants them
If someone asks for voice, it answers with a voice note in an Urdu or English voice and stays in voice until they switch back. The chat keeps the customer's own spelling, while the Urdu voice reads the same words in Urdu script so they sound right. If a voice can't be made, the reply goes as text.
It knows which ad they clicked
The assistant reads the whole ad the customer tapped, and is told not to promise anything the ad doesn't say.
Your words, not a script
You write its instructions: prices, policies, what it must never promise. Longer playbooks can be set to load only when they matter, so every reply stays short and on point.
Replied in the language he wrote in
02: IT DOES THE WORK, THEN REPORTS IT
It books, labels and updates, and you can read every step
The assistant uses the same tools your team does. It finds free times and books, moves or cancels appointments. It adds contacts, tags, notes and deals. It sends your saved quick replies with their photos and documents exactly as you prepared them. You switch each group of tools on or off for each assistant, and mass broadcast sending starts switched off.
Every chat it handles has a plain-language record. The Story view opens with its own one-line summary, then what it was asked, what it checked, what it changed and what it said: "Made a booking · Hydrafacial · Sat 11:00", "Labelled the lead Hot". If a step failed, it says so.
It never repeats an action
If the system is interrupted mid-chat, actions already done, such as a booking, are not done again. Two copies of the assistant can never both answer the same customer.
A live chat is never left hanging
If a step ends without a reply, the assistant sends one closing message that says what it did.
One budget, with warnings
A monthly AI budget covers every AI feature. You get a warning at 90%, a short grace allowance after 100%, and the AI stops at 110% until next month or until the budget is raised.
03: YOU DECIDE WHEN IT ANSWERS
Nights only, or all day
Most businesses start with nights and weekends. Times follow your own timezone and opening hours, weekday by weekday. Messages that arrive while it is off wait in Needs attention for your team, and a chat it already started can finish after hours.
Always
Answers every message the moment it arrives. A person can take over any chat with one click.
- Most common
Only when you're closed
Off-hours messages get an answer. Daytime messages wait for your team.
Set hours
Pick the days and times, weekday by weekday. Overnight shifts work too.
You can run one assistant per channel, so Instagram can have a different voice from WhatsApp, and a team member's own number can have its own.
04: IT ASKS BEFORE IT ACTS
Silence is never read as a yes
Choose which actions need your approval. The assistant stops, puts the exact action in Needs you, and waits without spending anything. Every request has a deadline between one hour and a week. If nobody answers, the action does not happen, and a live chat goes to a person.
Anything that can't be undone always asks, whatever the settings say.
05: IT CAN START ON ITS OWN
Monday chases and follow-ups, written in plain words
Give it a job in plain words: every Monday, find deals that haven't moved in 14 days and draft a follow-up for each. It can run on a schedule, once at a time you pick, or when something happens: a new contact, a deal moving stage, a booking completed.
The honest part
What it won't do
Reply after Meta's 24 hours
On Instagram and Messenger, free replies stop 24 hours after the customer's last message. WhatsApp can continue with an approved template.
Read medical records
In the clinic edition the assistant has no tool that can open a clinical record.
Send your suggested replies by itself
A suggestion in the inbox is a draft. A person presses send.
Answer a chat your team owns
Once a person takes a chat over, it stays quiet there until someone hands it back.
Run past your budget
At the limit, the AI stops until next month or until you raise it.
Reply with a voice note on website chat or email
Voice replies work on WhatsApp, your own number, Instagram and Messenger.
Works with
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AI assistant
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- AI assistant · This page
- Shared inboxwhere it reads and replies
- Quick repliessaved messages, sent as-is
- Bookingsthe same free slots staff see
- Lead classificationhot leads get a person first
- Pipelinesthe deal moves to the right stage
- AI that works on its ownwakes it on a schedule or event
Questions about the AI assistant
Asked before every setup
Which AI models does it use?
You choose. It works with Anthropic, OpenAI and Google models, and each assistant can have a backup model that answers if the main one is down or slow. A backup never takes over halfway through a task, so nothing is done twice.
What happens if the AI provider is down?
If a backup model is set, it answers. If no model can answer, the chat is flagged Needs attention with a note saying why, the same as a handoff, so your team sees it.
Can it reply to my staff's own numbers by mistake?
Add their numbers to the excluded list. Their messages are still saved and shown, but the AI does not reply to them, label them or transcribe them, and you can hide those chats from the inbox.
How do I see what it said to a customer?
Open the chat, or open Activity. Every chat it handled is listed, and each one reads as a short story of what it checked, changed and said.
Can it book into my calendar?
Yes, with the booking tools switched on. It uses the same free slots your staff and your public booking page see, so it never offers a time that is taken.
Book a demo
Hear it answer your customers' questions
Send us five real enquiries before the call. We'll show you the replies.
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