A two-star visit reached the team before anyone else
Review requests and reputation management
Ask for a rating on WhatsApp, Instagram, Messenger, email or website chat, wherever the customer last spoke to you. Customers who rate you at or above the level you set are shown your Google and Facebook review links. Lower ratings come to your team privately, so you can put things right.
- Sent on the customer's own channel
- Your logo and colour
- Low ratings become tasks
One request, start to finish
A two-star rating stays private and becomes a task
- 1
Asked on the channel she uses By hand, in bulk, after a booking, or by the assistant.
- 2
A star gate you set Happy customers see your review links.
- 3
Low ratings become alerts Someone fixes it and marks it resolved.
- 4
Your reputation, measured Average rating, click and completion rates, and a reminder for anyone who did not finish.
01: ASK
Ask the same day, on the channel they already use
Most happy customers would leave a review if someone asked at the right moment. That moment is usually the evening after the visit, and nobody at the front desk has time to send forty messages. RaabtaHQ sends each customer a personal review link for you.
The link goes on whichever channel the customer used most recently: WhatsApp, your own number, Instagram, Messenger, email or website chat. Inside Meta's 24-hour window it goes as a normal message. Outside it, WhatsApp falls back to your approved template. Every request moves from pending to sent, clicked and completed, or failed, and records where it came from.
From wherever you are
Send a request from the chat header in the inbox, the contact page, the requests table, or in bulk. The assistant can send one in a chat when that tool is switched on.
After every completed booking
The After the appointment message can carry the review link, so a request goes out when a booking is marked completed.
A reminder, at no extra cost
People who were sent a request but haven't completed it get the same link again after the number of days you choose. A reminder does not use another request from your monthly allowance.
Walk-ins too
Each form has its own permanent link and a QR code you can download at 1024px for a receipt or the counter.
02: YOUR PAGE
A rating page with your name and your questions
The link opens a page made for a phone, with your logo, your name and your brand colour, and no login. The customer gives a star rating first, then answers the questions on your form.
You can keep several named forms, one for haircuts and one for bridal, for example. Each has its own intro, thank-you text and active switch. A form holds up to 25 questions, each free text, a 1 to 5 scale or yes and no, and any of them can be required.
Answers stay as they were asked
Editing a form later never rewrites answers already given.
Clear messages for old links
An expired or invalid link says so plainly.
03: THE STAR GATE
Low ratings come to you first
You set a star level from 0 to 5. A customer who rates at or above it sees a thank-you screen with your public review links. A customer who rates below it sees a private thank-you, and their feedback stays with your team.
Your review links are only sent to the page after a qualifying rating, never when the page first loads. Set the level to 0 if you want everyone to see the links.
04: WHERE HAPPY CUSTOMERS GO
Send happy customers to the review sites you choose
Add Google, Facebook, Tripadvisor, Trustpilot, Yelp or a custom link, each with a label, an order and an active switch. For Google, paste your Place ID and RaabtaHQ builds the correct write-a-review link for you.
Adding a Yelp link shows a warning, because Yelp does not allow businesses to ask customers for reviews. The choice stays yours.
05: FIX AND MEASURE
Every low rating is a job someone finishes
The reviews inbox lists every review with its stars, the first written answer, the contact and the time. Needs attention shows open low-rating alerts. The detail view shows every answer next to its question, whether the customer passed the gate, and whether they came from a request or a walk-in QR code.
A low rating becomes an alert. Your team marks it resolved once it has been dealt with, and can reopen it if needed. An amber banner on the overview tells you when alerts are waiting.
Four numbers on the overview
Your average rating with the number of reviews, requests sent in the last 90 days, the click rate and the completion rate.
Where requests drop off
A funnel from sent to clicked to completed, a rating trend over time and a breakdown per form.
Settings stay with owners
Only owners and admins can change the gate, the links, the reminders and the branding.
The honest part
What it won't do
Pull in or remove Google reviews
The inbox holds ratings given on your own rating page. Customers post publicly through your review links.
Reach Instagram or Messenger after 24 hours
Outside Meta's window only WhatsApp has a template to fall back on.
Let you pick the channel
The request goes on the channel the customer used most recently.
Go past your plan's monthly limit
The number of review requests each month follows your plan. Reminders do not count again.
Works with
This page
Reviews
- Reviews
- Bookingsthe after-appointment message carries the link
- Shared inboxRequest a review in the chat header
- ContactsRequest review on the contact page
- AI assistantcan send a request in the chat
- WhatsApp templatesused outside the 24-hour window
Questions about reviews
Asked by owners who care about stars
Does RaabtaHQ show my existing Google reviews?
No. The reviews inbox holds ratings customers give on your own rating page. Happy customers are then sent to your Google or Facebook page to post there.
Which channel does the request go on?
The one the customer used most recently: WhatsApp, your own number, Instagram, Messenger, email or website chat. Outside the 24-hour window, only WhatsApp can still send it, using your approved template.
What if a customer opens the link and doesn't finish?
Switch on the reminder and choose the delay in days. They get the same link again, and it does not use another request from your monthly allowance.
Can walk-in customers rate us?
Yes. Each form has a permanent link and a QR code you can print on a receipt or a counter card. The detail view shows which reviews came from the QR code.
Can the AI assistant ask for a review?
Yes, when the review tool is switched on for that assistant. Requests it sends are marked as sent by the AI.
Book a demo
See your rating page before your customers do
A 30-minute call. We set up a rating page with your logo, send a test request on WhatsApp, and show where a low rating would land.
- Your branded rating page
- The star gate at the level you choose
- The reviews overview
We reply in under an hour.