RaabtaHQ vs Intercom
Intercom is one of the most mature customer messaging products, built around a website chat, a help centre and tickets.
| Capability | RaabtaHQ | Intercom |
|---|---|---|
| Your own WhatsApp number (unofficial) | Yes | No |
| Visual flow builder | No | Yes |
| Use your own AI provider key | Yes | No |
| Industry editions with their own screens | Yes | No |
| Use it from Claude (MCP) | Yes | No |
The full table · Intercom checked 29 August 2026
Where Intercom is stronger
- A far more mature help centre, ticketing and support reporting
- A very large integration ecosystem and enterprise track record
- Self-serve signup, extensive documentation and a large community
Where RaabtaHQ is different
- WhatsApp and Instagram first. Built for customers who message on WhatsApp, often with voice notes, often after hours.
- Chats end in bookings and deals. Calendar, pipelines and industry editions.
- Your choice of AI model. Use Anthropic, OpenAI or Google models, with a backup model if the main one is slow.
Which one fits
- Best for Intercom:
- software companies supporting website users at scale.
- Best for RaabtaHQ:
- businesses whose customers are on WhatsApp and Instagram.
Side by side
| Capability | RaabtaHQ | Intercom |
|---|---|---|
| Channels | ||
| WhatsApp (official API) | Yes | Partly |
| Instagram DMs | Yes | Partly |
| Facebook Messenger | Yes | Partly |
| Website chat widget | Yes | Yes |
| Yes | Yes | |
| Your own WhatsApp number (unofficial) | Yes | No |
| Telegram | No | No |
| SMS | No | Partly |
| Inbox and AI | ||
| Shared team inbox | Yes | Yes |
| Broadcast campaigns | Yes | Yes |
| Visual flow builder | No | Yes |
| AI assistant that takes actions | Yes | Yes |
| Use your own AI provider key | Yes | No |
| Use it from Claude (MCP) | Yes | No |
| Data and setup | ||
| Industry editions with their own screens | Yes | No |
| Can run on your own servers | Yes | No |
| Self-serve signup or free trial | No | Yes |
Intercom is a trademark of its owner, named here only to identify the product. No affiliation or endorsement is implied. Their column was last checked on 29 August 2026.
Switching
Moving from Intercom to RaabtaHQ
Intercom teams usually run a website chat and a shared email inbox. Both have a place in RaabtaHQ: a website chat widget you style and limit to your own domains, and your own mailboxes in the same inbox as WhatsApp.
What comes with you
Your contacts.
Export them from Intercom as a CSV and import it. A phone column is required; name, email, company and tags come too, and new tags are created as they arrive. Duplicates in the file are dropped, numbers already in your account are caught, and the result lists what was added, skipped or failed, row by row.
Your WhatsApp templates.
Templates already approved by Meta come in with Sync from Meta, once your WhatsApp account is connected.
A number on the WhatsApp Business app, with its recent chats.
If the number is on the WhatsApp Business app (version 2.24.17 or later), you keep using the app while RaabtaHQ uses the same number. When you connect, we ask Meta to bring in your contacts and up to six months of chats. Meta only allows this in the first 24 hours.
What you set up again
Your assistant's rules.
RaabtaHQ has no flow builder. You write the assistant's instructions in plain words, with your prices and policies, and switch on the tools it may use.
Saved replies and custom fields.
Quick replies are rebuilt in RaabtaHQ, with their photos, documents and voice notes. Custom fields are created by an admin; the CSV import carries phone, name, email, company and tags only.
Your team and channels.
Teammates join by invite link with their role. Instagram, Messenger, website chat and email are connected from your account's settings.
Pipelines, bookings and ad tracking.
Your own deal stages, booking types and hours, and the Meta and Google connections for ad reporting, which stay off until you switch them on.
The chat widget on your site.
Add the RaabtaHQ widget in place of Intercom's, set its colours, and limit it to your own domains.
Your support mailboxes.
Connect them, and email sits in the shared inbox or its own section, whichever you choose.
What stays behind
Chat history kept inside Intercom.
RaabtaHQ has no importer for another tool's conversations. The only chats brought in are the ones Meta sends from the WhatsApp Business app, as above.
Reports from Intercom.
Campaign results and analytics stay there. RaabtaHQ's dashboard and campaign reports start from the day you connect.
Contacts with no phone number.
The CSV import needs a phone number, so people who only ever wrote on Instagram or Messenger become contacts again when they next message you.
Help centre and tickets.
RaabtaHQ has no help centre or ticketing.
Email-only contacts, in the CSV.
The import needs a phone number, so people you only know by email are added when they next write.
Moving a number that is already on the WhatsApp API through another provider is something we go through with you on the demo call.
Book a demo
See your move to RaabtaHQ on a call
A 30-minute call. Bring a contacts export and your template list, and we'll show you what comes across.
We reply in under an hour.