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Answer and book enquiries that arrive after you close

Customers write when they have a problem, and that is often late at night. The AI assistant answers in their language, offers times that are actually free, and books the visit. Your team opens the calendar in the morning and finds it done.

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At 23:06, long after the 19:00 closing time, Kiran Shah asks Spark Home Services on WhatsApp whether someone can fix her dripping AC tomorrow morning in Gulshan block 13.
The confirmation went at 23:08, the moment the booking was made, and a reminder at 07:30, two hours before the visit. The job was won while the shop was closed.

Booked at 23:08 while the shop was closed.

An AC drips at 23:06, and a technician is booked before midnight

  1. Trigger: a customer writes after you close.

    Kiran asks on WhatsApp whether someone can fix her dripping AC tomorrow morning. The shop closed at 19:00.

  2. What the AI does: it answers with real free times.

    The assistant is set to work outside business hours. It offers two times that are free for the technician, gives the visit charge from your own instructions, and books the time she picks.

  3. What the team sees: a booking that says who made it.

    The visit sits on Kamran's calendar marked Booked by AI, and the assistant's activity story shows what was said and what was booked.

  4. Result: the job is won while the shop is closed.

    Kiran gets a confirmation straight away and a reminder before the visit.

At 23:06, long after the 19:00 closing time, Kiran Shah asks Spark Home Services on WhatsApp whether someone can fix her dripping AC tomorrow morning in Gulshan block 13.
The assistant, set to work outside business hours, offers two times that are actually free for technician Kamran, 9:30 and 11:00, and the PKR 1,500 visit charge from the business's own instructions. Kiran picks 9:30 and it books.
When the team opens at 09:00, the visit is on Kamran's calendar marked booked by the AI, and the assistant's activity story shows what it said and what it booked.
The confirmation went at 23:08, the moment the booking was made, and a reminder at 07:30, two hours before the visit. The job was won while the shop was closed.

How it is put together

  • Working hours for the assistant.

    Choose always, set hours weekday by weekday, or only outside business hours. Hours follow your own timezone. If the assistant is off when a message arrives, the chat waits in Needs attention for your team instead.

    AI assistant

  • Your instructions.

    Prices, the areas you cover and what it must never promise. The visit charge in this story comes from here.

    AI assistant

  • One set of free slots.

    Your staff, your public booking page and the assistant all book from the same availability, so a time that is taken is never offered, and the same person can never be booked twice for overlapping times.

    Bookings

  • Confirmations and reminders.

    A confirmation goes as soon as a booking is made, however it was made. Reminders are set relative to the start time, and you can add as many as you like.

    Bookings

  • The activity story.

    Every chat the assistant handled reads as a short story of what it checked, changed and said.

    AI that works on its own

Runs on: WhatsApp, Instagram, Messenger, website chat, email and your own linked number (unofficial).

  • On Instagram and Messenger, replies are allowed for 24 hours after the customer's last message, which a fresh enquiry always is.
  • A WhatsApp reminder sent more than 24 hours after her last message needs your approved template. Your own number has no time limit.
  • Aesthetics clinics and study abroad consultancies book into their edition's own diary instead of the shared calendar.

About after-hours replies

Asked before switching it on

Can my team answer during the day and the AI only at night?

Yes. Choose only outside business hours. Daytime messages wait for your team, and a chat the assistant already started can finish after you open.

Can it book a time that is already taken?

No. It books from the same free slots as your staff and your booking page. If two people try for the same time, the second is told it has just been taken.

What if a customer asks something it should not answer?

It hands the chat to a teammate with the reason written down and stops replying there.

See the question only a person should answer

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See what your night messages would have booked

Bring a week of after-hours enquiries. We'll show you the replies the assistant would have sent.

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We reply in under an hour.