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Marketing

Win back customers who stopped coming

Save a list of customers who went quiet, send them an approved WhatsApp offer, and watch each one go from sent to read to replied. The AI assistant reads every reply as an answer to the offer, and anyone who says STOP is left out from then on.

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A saved list of IronCore Fitness members whose membership field says lapsed, quiet for 60 days, who have not yet received the November comeback offer: 274 people, counted live before anything is sent.
The 29 who replied become their own list for front desk Hamza to follow up, and the 3 who replied STOP will not get campaigns again.

Next time, start with who replied.

Members who stopped coming get a one-tap way back

  1. Trigger: a list of lapsed members.

    A saved list picks members whose membership field says lapsed, who haven't written in 60 days, and who have not yet received the November comeback offer. The live count shows how many before anything is sent.

  2. What the AI does: it reads replies as answers.

    An approved WhatsApp template goes to the list. Danish taps the reply button and asks about the evening batch. The assistant knows he is answering the offer, confirms there is space at seven, and invites him for a trial.

  3. What the team sees: who came back.

    The campaign shows every member moving from sent to delivered, read and replied.

  4. Result: the replies become the next list.

    Everyone who replied is saved as a new list for the front desk to follow up. Members who replied STOP will not get campaigns again.

A saved list of IronCore Fitness members whose membership field says lapsed, quiet for 60 days, who have not yet received the November comeback offer: 274 people, counted live before anything is sent.
An approved WhatsApp template offer goes to the list. Danish taps Haan, wapas aana hai and asks about the evening batch; the assistant reads it as a reply to the offer, confirms space at 7pm and invites him for a trial.
The campaign: 274 sent, 263 delivered, 201 read and 29 replied.
The 29 who replied become their own list for front desk Hamza to follow up, and the 3 who replied STOP will not get campaigns again.

How it is put together

  • Saved lists from any filter.

    Custom fields, tags, last message, deal stage, and how people responded to past campaigns: received, read, replied or never replied. The rules are restated in plain English before you save.

    Contacts and saved lists

  • WhatsApp template campaigns.

    Pick an approved template, fill each person's name and details, and send now or schedule it at least two minutes ahead.

    WhatsApp broadcasts

  • Tracking every recipient.

    Sent, delivered, read and replied, from WhatsApp's own delivery reports, with a recipient table you can filter and export.

    WhatsApp broadcasts

  • Replies in the same thread.

    Each broadcast is recorded in the customer's chat, labelled as a broadcast, so the assistant and your team see what the reply is answering.

    WhatsApp broadcasts

  • STOP in English, Urdu or Roman Urdu.

    Opts the person out automatically, cancels anything queued for them, and stands the assistant down. It holds even if the contact is deleted and imported again.

    WhatsApp broadcasts

Runs on: WhatsApp official API, with an approved template.

  • Your own linked number (unofficial): free-text broadcasts with no template, paced by sending limits that protect the number. Your own number (unofficial)
  • Email: campaigns from your own verified domain, with one-click unsubscribe. Email
  • Instagram and Messenger have no broadcasts or templates.

About win-back campaigns

Asked before the first send

Will people who opted out get the offer?

No. Opted-out contacts are left out of every audience, and checked again at the moment of sending in case someone opts out mid-campaign.

Does the list grow by itself as more customers lapse?

No. A saved list is a snapshot, so you can always tell who a campaign went to. Its filter is saved, so you can top it up before the next campaign.

Can a customer get the same message twice?

No. A customer never receives the same template twice from one campaign, even if sending is interrupted.

Book a demo

Find the customers worth winning back

Bring your contact list. We'll build the lapsed-customer list with you and show the campaign before anything is sent.

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We reply in under an hour.